We're here to help
Support
Reach us any time — we usually reply within one business day.
Frequently asked questions
- How do I book an Artisan?
- Open the User app, choose a trade category, and pick from available Artisans near you. You can review their profile, rating, and price before confirming.
- How do I get paid as an Artisan?
- Add your payout details in the Artisan app under Settings → Payouts. Funds are released to your account after a job is marked complete by the Customer.
- A job didn't go as expected — what do I do?
- Contact us using the form below within 48 hours of the job, including your booking ID. We review every case and can arrange a refund or re-visit where appropriate.
- How do I delete my account?
- See our step-by-step account deletion instructions, available both in-app and on this website.
Still stuck?
Email us at operations.control@chrismgroup.com with your name, the app you're using, and your national ID (front and back), same as the one used during registration